At Cookie Tree, we strive to provide the best quality cookies and customer service. However, if you are not satisfied with your purchase, please review our refund policy below:

1. Eligibility: To be eligible for a refund, you must contact us within 7 days of receiving your order.

2. Condition: The cookies must be unused, unopened, and in the same condition that you received them.

3. Proof of Purchase: A receipt or proof of purchase is required to process your refund.

4. Non-Refundable Items: Gift cards and perishable items cannot be refunded.

5. Process: To initiate a refund, please contact our customer service team via email or contact page with your order details.

6. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Refund Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

8. Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

For any further questions or concerns, please do not hesitate to contact us via email or phone. Phone: +91 98304 77367